Shipping policy
Order Processing All orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays). You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Rates & Delivery Times
United Kingdom
- Standard Shipping — £3.99 | Estimated delivery: 2–5 business days
- Free Shipping — on orders over £30
Europe
- Standard Shipping — £7.99 | Estimated delivery: 5–10 business days
- Free Shipping — on orders over £50
Rest of World
- Standard Shipping — £12.99 | Estimated delivery: 10–20 business days
- Free Shipping — on orders over £50
Please Note Delivery times are estimates and may vary due to customs processing, carrier delays, or busy periods. International orders may be subject to import duties and taxes, which are the responsibility of the customer.
Lost or Delayed Parcels If your order hasn't arrived within the estimated timeframe, please contact us at thepetperchinfo@gmail.com and we'll do our best to help.